![A Customer Discovered Their $350 Lego Set Was Missing Pieces. The Company's Response Was Brilliant | Inc.com A Customer Discovered Their $350 Lego Set Was Missing Pieces. The Company's Response Was Brilliant | Inc.com](https://img-cdn.inc.com/image/upload/w_1024,h_576,c_fill/images/panoramic/getty_927952104_20001335200092801_wm426o.jpg)
A Customer Discovered Their $350 Lego Set Was Missing Pieces. The Company's Response Was Brilliant | Inc.com
![am i missing something? the lego discovery set asks for 2 black pieces with studs on the side for step 2 of the telescope, yet the pieces are nowhere inside the bag. am i missing something? the lego discovery set asks for 2 black pieces with studs on the side for step 2 of the telescope, yet the pieces are nowhere inside the bag.](https://external-preview.redd.it/y3ll3z-zCuIsd9qr6aCKx_RkEiHo83IckqqtWhay3Wc.jpg?width=640&crop=smart&auto=webp&s=2881a04a7e3b1da9b435f055394f06cd5f970b6d)
am i missing something? the lego discovery set asks for 2 black pieces with studs on the side for step 2 of the telescope, yet the pieces are nowhere inside the bag.
![LEGO on Twitter: "@willbailey_dev Our system automatically cancels parts requests that are out of the ordinary (in this case, many missing pieces), as we'd like to gather more information about such a LEGO on Twitter: "@willbailey_dev Our system automatically cancels parts requests that are out of the ordinary (in this case, many missing pieces), as we'd like to gather more information about such a](https://pbs.twimg.com/media/Erl5s9QW8AIO6ch.jpg)
LEGO on Twitter: "@willbailey_dev Our system automatically cancels parts requests that are out of the ordinary (in this case, many missing pieces), as we'd like to gather more information about such a
![LEGO on Twitter: "@AlexSwain1 We're so sorry to hear that! You can order any missing pieces on our website: https://t.co/lB8fElPpY3 or simply call our customer service team, who will be able to LEGO on Twitter: "@AlexSwain1 We're so sorry to hear that! You can order any missing pieces on our website: https://t.co/lB8fElPpY3 or simply call our customer service team, who will be able to](https://pbs.twimg.com/media/Dcf1uKjX0AAb4WO.jpg)
LEGO on Twitter: "@AlexSwain1 We're so sorry to hear that! You can order any missing pieces on our website: https://t.co/lB8fElPpY3 or simply call our customer service team, who will be able to
![Infinity gauntlet Lego is missing 4 of these pieces. I can't find it on the Lego website. Any help please? : r/lego Infinity gauntlet Lego is missing 4 of these pieces. I can't find it on the Lego website. Any help please? : r/lego](https://preview.redd.it/br1xnuwr4qs71.jpg?width=640&crop=smart&auto=webp&s=172d08f60f668003b4a601fe588738a0555005f1)
Infinity gauntlet Lego is missing 4 of these pieces. I can't find it on the Lego website. Any help please? : r/lego
![Please tell me Lego sends out replacement parts quickly! Missing one peice and stalled on bag 6. : r/lego Please tell me Lego sends out replacement parts quickly! Missing one peice and stalled on bag 6. : r/lego](https://i.redd.it/aakgb9xnnua71.jpg)
Please tell me Lego sends out replacement parts quickly! Missing one peice and stalled on bag 6. : r/lego
![I've had the very rare missing piece before, but have never received a piece that (according to the parts list) isn't even in the set! Bag 2 in the new Space Shuttle I've had the very rare missing piece before, but have never received a piece that (according to the parts list) isn't even in the set! Bag 2 in the new Space Shuttle](https://preview.redd.it/g8796bhqssr61.jpg?auto=webp&s=7c47799c2ffe17707fcb47de2b151f7a9af18dff)